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Insights on People Analytics, Self-Mastery, High-Performance Teams and the Future of Work

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In the Flow of Work
Attitude of Gratitude

Perpetuating Merriment Gratitude and how we express it has always been important, and not just for those we express it to, but also for ourselves. By now, it’s well-known that expressing gratitude makes us...

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In the Flow of Work
Submerged Significance

20,000 Leagues of Personality, Part 3 Our channels of communication, the waters between us, can be a placid pond or a stormy sea. While we can carefully select our personal relationships, professional relationships aren’t...

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In the Flow of Work
The Lonesome Nautilus

20,000 Leagues of Personality, Part 2 It’s easy to feel detached, maybe even isolated in modern-day flexible workplaces. Communication channels perhaps seem muddled, not as buoyant as before. Worst still are the potentially submerged...

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In the Flow of Work
Pressure ( ♪ Pushing Down on Me ♫ )

20,000 Leagues of Personality, Part 1 The pressure is certainly pushing down on us, unrelenting with its menacing tides and the seemingly perpetual flotsam of inflation and the housing crisis. To help ourselves and our...

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In the Flow of Work
The Faces of Conflict

The Masks We Wear, Part 2 Blood boils, vision turning red. Or stomachs get queasy, nerves turning to mush. This is conflict and Gotham City, haunting ground of the Batman and similar mascots of...

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In the Flow of Work
The Shadow of Conflict

The Masks We Wear, Part 1 Gone is the glimmer of spring. Vanished is the tranquility of summer. Soon will come the festivity of winter. But first are the ghouls of October. Cut in...

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Learning & Development
Mood Contagion: 3 Strategies for Leaders

Introduction Emotional intelligence is carried through an organization “like electricity through wires,” wrote Daniel Goleman two decades ago in the Harvard Business Review. “To be more specific, the leader’s mood is quite literally contagious,...

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In the Flow of Work
Quiet Quitting vs. Quiet Firing

Chillingly Quiet, Part 3 A twilight of seasons is upon us, yet the concerns of this past summer aren’t yet far behind us. The worries of burnout continue to permeate many workplaces and teams,...

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In the Flow of Work
Quiet Quitting vs. Rise and Grind

Chillingly Quiet, Part 2 As summer departs, taking with it traditional sentiments of joy and vibrancy, so does autumn descend, heralding a presumed dearth of those delights. Yet all needn’t be lost, as fall...

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In the Flow of Work
Quiet Quitting vs. Listlessly Listening

Chillingly Quiet, Part 1 In recent months, an apparently eerie new trend has crept through the world of work. As if heralding the bite of the fall equinox, repeated in harsh tones by broadcasters,...

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In the Flow of Work
The Yield of “Yet”

Cultivating the Secret Garden Within, Part 3 “People don’t change,” goes the old saying. It might be more accurate to suggest that we can’t change someone else. Change, however, is indeed possible when we...

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In the Flow of Work
The Sharpest Tool in the Shed

Cultivating the Secret Garden Within, Part 2 “Not the sharpest tool in the shed.” This expression is as ubiquitous as any, yet it perhaps misses the mark. We aren’t necessarily born sharp, after all....

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Leadership
Mental Health & the Athlete Experience

Click here to read the thorough report on mental health and the athlete experience. “Stress-related illnesses are extremely common in professional sports, and they are becoming more so as the pressures on athletes increase”...

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In the Flow of Work
Old Dog, New Tricks

Cultivating the Secret Garden Within, Part 1 “You can’t teach an old dog new tricks.” This idiom depicting the struggle of self-growth has permeated society since the 1500s with its first mention in John...

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People Analytics
Getting to Root Cause: New, High-Impact Strategies for Reducing Burnout, Improving Resilience and Increasing Retention

HealthforceX Briefing (August 2022) New data-driven approaches to reducing burnout, improving resilience and increasing retention are critical to reversing longstanding health workforce (“Healthforce”) challenges. Why? For one, the staffing crisis plaguing our nation’s hospitals...

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In the Flow of Work
The Ghost in the Machine

The Screens Between Us, Part 2 In today’s world of video calls and remote work, it can be difficult to remember how to navigate the intricacies of human interaction. This era of constant communication...

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In the Flow of Work
Powerfully Quiet

The Silent Hero, Part 2 At the edge of words, perhaps disguised by practiced tone or chosen vocabulary, lurks the ever-present shadow of emotion. Whether we’re listening to colleagues or a conversation among friends,...

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In the Flow of Work
Quietly Powerful

The Silent Hero, Part 1 Voices waft into the air around us, expressing joys or sorrows. They tell of new information or sudden challenges. We listen without comment. No words are needed, after all....

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In the Flow of Work
How Far We’ve Come…From One Another

The Screens Between Us, Part I From the advent of electricity to sliced bread and beyond, technology has evolved to make our lives more convenient. The Internet in particular has significantly changed the ease...

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In the Flow of Work
Our Unspoken Dialogue

A Sherlock of Others, Part 2 Nonverbal expressions and cues are a telltale means of interpreting the impact of words or situations on others. Emphasis on the importance of gestures and expressions has prevailed...

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In the Flow of Work
Through the Looking Glass

A Sherlock of Others, Part 1 To succeed in both our professional and social worlds, we must play well with others. The need to expertly tread the multifaceted arena of human interactions is crucial...

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In the Flow of Work
Do a Barrel Roll!

Highway From the Danger Zone, Part 2 Having spent the past weekend celebrating with loved ones, many of us are perhaps just now returning to our regular routines. Maybe we dove right back in—or we’re listlessly...

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In the Flow of Work
Win with Ease

Rolling With the Punches, Part 2 If battling against the odds, or even just facing off against a grueling challenge, it’s important to contemplate our strategy. What defines our success against hardship? Is it...

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In the Flow of Work
The Opportunity within Chaos

Rolling With the Punches, Part 1 Over the past couple years, we’ve all heard the buzzword “resilience.” The term has often been used in reference to healthcare and “essential” workers. Yet resilience applies to...

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In the Flow of Work
Never Leave Your Wingman

Highway From the Danger Zone, Part 1 Summer is in full swing, kids are out of school, and a season of celebration is upon us. From recent Father’s Day to upcoming Independence Day, we glide along...

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In the Flow of Work
Besieging Bastions of Antiquity

The Curious Case of Productivity The battle for employee productivity and retention has been waged since far before the Great Reshuffle. Eons ago, back in the early 2000s, retail giant Best Buy had endured...

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In the Flow of Work
Stop, Collaborate, and Listen

This is the Way…of Work Our workplaces have evolved more rapidly than we could ever have anticipated. Consequently, the way we work must also evolve. Whereas once we would have physically seen the colleagues...

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In the Flow of Work
The Strange Case of Dr. Local and Mr. Hybrid

The Hybrid Workscape Our organizations, our offices—our teams—are often made up of very diverse individuals. As delineated by the AAUW and reports from others such as the Pew Research Center, our workforce is now more diverse than...

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People Analytics
The Power of People Analytics

SurePeople’s EVP of Research and Data Science, Paul Tsagaroulis, discusses the importance of using people intelligence to assist leaders in optimizing their teams and transforming their organizations. Businesses rely on high-performing leaders and their...

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In the Flow of Work
Great Expectations

You Are the Magic 8 Ball The utterance of “That’s not my job” or its companion phrase, “That’s not in my job description” are inevitable. Perhaps we ourselves have muttered these very same words....

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In the Flow of Work
An Office of One

The Distributed Team Working in a team isn’t always easy. Oftentimes we may feel that we’re doing more than our fair share and dragging dead weight across the finish line. Such is the fear...

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In the Flow of Work
Perpetually Transform

Build Anew Change is never easy. It is difficult to accept and challenging to experience. But if recent times have taught us anything, it’s that versatility is not an option–it’s a need. The ability to...

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In the Flow of Work
The Winds of Change

Work with Life The spiraling storm of the Great Reshuffle still thunders across the world of work, forcing employees and employers alike to grasp onto the slippery concept of work-life balance. For instance, the restaurant industry...

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In the Flow of Work
The Perplexing Paradox of Happiness

Hunting for Happiness We might think of happiness as something to work towards, something achieved when we land that ideal job or move into that perfect house. Modern society has defined those as the...

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In the Flow of Work
Fear No Evil

Speak Up For What’s Right Numerous stories have bubbled into our peripheral for years, whispering of workplace fear—fear of retaliation, fear of job loss. It was a bleak warning to stay within the lines....

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In the Flow of Work
Revolving Doors Belie the Culture Within

Our Values are Our Culture In our modern world of work, the term “workplace culture” has become something of a buzz phrase, not entirely dissimilar to food marketers capitalizing on terms like “GMO/Antibiotic-free.” Behind...

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In the Flow of Work
The Melody of Assertiveness

Find Assertiveness Between Passivity and Aggression Following the tumultuous waves of the Great Resignation—or the “Great Reshuffle,” as it’s come to be known—many of us have challenged the idea of what is against what can be. Maybe...

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In the Flow of Work
Think Big—Your Life Depends on it!

Your Big Picture Think big! See the big picture! Pecking at our ability of foresight (or lack thereof) comes these expressions, accentuated by the dreaded interview question, “Where do you see yourself in five years?”...

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In the Flow of Work
Counting to Patience

From 0 to 10 Take a deep breath and count to ten. We’ve all heard this advice at one time or another. This isn’t a call to test our aptitude for counting small numbers,...

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In the Flow of Work
Expand Your Attention Span

Focus on Unfocusing Focusing on details might seem like nitpicking, but not doing so could prove disastrous for many activities—especially with tax season upon us. As the comic book villain, the Joker once remarked, “I’m...

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In the Flow of Work
Trust Me! Facts & Fabrications

Liar Liar If we seek understanding of a subject or situation, where do we turn? What do we trust? The TV, the Internet—hearsay? Do we venture beyond biases (ours and those of others) to...

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In the Flow of Work
Simply Walk into Mordor

Our mountain of tasks won’t erode itself. But crossing that mountain might seem like an arduous quest, the mountain perpetually casting its dominating shadow over our steps, permeating our days with its sinister, unrelenting...

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In the Flow of Work
Navigate Conflict with Assertiveness

Conflict is omnipresent and inevitable, lurking within the shadows of each corner along the road of life. It’s unavoidable even when we seek to avoid it. Whether with colleagues or family, in circles professional...

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In the Flow of Work
The High Ground

“What was I thinking?” This nagging question inevitably slices across our thoughts now and again. Did we buy that snazzy new car while our old car was just fine? Did we cheat on our...

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In the Flow of Work
The Marauder’s Map to Social Interactions 

Awkward situations are unavoidable. We’ve probably all been there—that first high school dance, where we’re not sure who to mingle with, or even how to mingle. Next thing we know, we’ve dragged ourselves to the distant...

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In the Flow of Work
Use the Force… of Intuition

Can we guess what’s going to happen next? How about when watching a romantic comedy? A Marvel superhero film? What about when we see someone eating a sandwich at the beach, with seagulls flying...

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In the Flow of Work
Cling to Control; Choke Creativity

“Control freak.” Perhaps we know someone who’s been called one. Perhaps we’ve been called one. If we are constantly stressed by tasks at work or thinking about errands at home, when do we rest?...

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In the Flow of Work
Welcome to the Jungle

Let’s take a moment to reflect on our professional and personal achievements over the past few years. While those years might have been extraordinarily challenging, are we still able to identify blossoming accomplishments made...

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In the Flow of Work
The Willow in the Winds

It’s easy to get stuck in our ways and firmly cling to our plans and ideas, but the currents of life don’t always go the way we imagine. Winds change, things happen, and our...

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In the Flow of Work
How to do? That is the question!

The new year is here and we’ve probably decided on a resolution to pursue for 2022. Wonderful! Maybe that resolution is to achieve a promotion or raise. Maybe it’s to finally fix that leaky...

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In the Flow of Work
Mind Over Money

We get out of bed in the morning, wash up, and maybe we grab breakfast before heading to work. Then we come back, do whatever chores or errands are required of us, and repeat...

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In the Flow of Work
Nurturing Through Feedback

Whether we look to the new year with eager anticipation or teeth-clenching apprehension was–and still is–up to us all individually. Our nerves might be frayed as we try to strategize for what may or may...

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In the Flow of Work
Fear is the Mind-Killer

Many of us might be familiar with the notion that the only constant in life is change. Last year brought it with a resounding echo of that lesson, blasting us with drastic transformations from...

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In the Flow of Work
Don’t Finish Your Plate

We all have 24 hours in a day. So why does it sometimes seem like others are getting more accomplished than we are? We’re working, maybe parenting or trying to make time for friends–but...

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In the Flow of Work
The Remedy to Loneliness

It isn’t a secret that last year brought with it a glaring focus on how lonely we as adults might really be. Quarantine and necessary distance forced some of us to take an entirely...

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In the Flow of Work
Holidays Lead to Stress. Stress Leads to the Dark Side.

The holidays invite waves of emotions, oftentimes conflicting. Now, as we emerge through the other side of a global pandemic we find ourselves navigating global shortages and spiking inflation as we prepare to celebrate....

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In the Flow of Work
Be Grateful to Others

You’ve done so much arduous work Staying past your scheduled out time, ruminating upon how best to approach the project when next you clock in, dedicating so much mental real estate to the tasks...

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In the Flow of Work
Think Fast; Take Action Faster

What does it mean to drive action? At its very core, the ability to drive action simply refers to one’s ability to take action. We may find ourselves unable to make a decision due...

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In the Flow of Work
Compassion Requires Effort

Is there a difference between empathy and compassion? We know that empathy is the exact opposite of apathy. If apathy is to not concern ourselves with the feelings of another, then empathy is to...

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In the Flow of Work
Refrain from the Blame Game

Take responsibility. A simple yet elusive concept. Finger-pointing and insistence on blamelessness proliferate our modern society. “It wasn’t me–it was them!” is often seen more so than “It was me; I’m sorry.” Owning our...

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In the Flow of Work
Caution: Slippery Slopes Ahead!

Trust, that slippery thing that is difficult to build and yet so terribly easy to break. Today, our society is plagued by the conundrum of who to trust, what to trust, and where to...

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In the Flow of Work
With Great Power Comes Great Lumos!

What do Luke Skywalker, Harry Potter, Robin, and Spider-Man have in common? All of these renowned characters are the product of exceedingly impactful mentors. Everyone knows the ability of a hero to harness and...

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In the Flow of Work
The Art of Saying… That’s Fine.

We don’t always get our way, or what we want. This fact of life is summarized in dozens of different idioms from “you win some, you lose some” to “agree to disagree” and–the greatest...

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In the Flow of Work
Simplify Your Decision Making

Choice. A coveted luxury yet also a nettlesome nuisance. Regardless of the significance of the choices, battling between options can oftentimes bring about internal conflict. Do we order the salad or the steak? What’s...

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In the Flow of Work
The Blundering Bridge of Digital Communication

The advent of digital communication has, for years, allowed us as a people to build bridges across vast distances between faraway family and friends. This digital bridge saw more travelers than ever before during...

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In the Flow of Work
A Force of Nature

You may be burned out, overworked, over-stressed, or just overwhelmed. But, you’re also not alone. A Harvard Business School survey determined that the majority of working professionals give more than 50 hours per week to their...

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In the Flow of Work
Make The Effort

Leadership encompasses four fundamental principles: vision, motivation, navigation, and organization. But what does that mean? Are you a leader? Are any of us leaders? Or…are we all leaders? Do we not all have visions...

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In the Flow of Work
Mindful Awareness

You’re not perfect. To be fair, though, none of us are. Perfection shouldn’t be the goal, either. The quest towards perfection is always riddled with failure while the path towards better is always lined...

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In the Flow of Work
Affective Realism

The power of emotion plays a large part in our daily lives. How we feel at a given moment can impact our ability to think, reason and act. Emotions in this way tend to...

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In the Flow of Work
The Makings of: In The Flow of Work

Over the years, we at SurePeople have immersed ourselves in the exploration of the fields of psychology, leadership, communication, adult learning & development, human trait & behavioral theories, organizational development, data sciences, and others...

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In the Flow of Work
Lead With Inquiry

Have you ever found yourself listening to another and realize you’re not actually hearing what they’re saying? We’re all guilty of it at one time or another. We show up but are tuned out...

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In the Flow of Work
Tell Tantalizing Tales

How do we inspire others towards great moments, movements, and causes? How do leaders truly move people? Rallying communities towards greater ideals has become more and more ubiquitous. With services like GoFundMe and Kickstarter,...

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In the Flow of Work
Seek First To Understand

The “Golden Rule,” is the age-old adage that insists we should treat others as we ourselves would want to be treated in return. The principle is simple; we all wish to be treated fairly...

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In the Flow of Work
The Stories Behind

We are complex, multi-dimensional, and different from each other. We’re driven by a spectacular array of motivations and held back by a daunting amount of obstacles. As human beings, we’re spirited, autonomous, and unpredictable....

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In the Flow of Work
Prioritize Yourself

When it comes to time, we typically think about how little of it we have. Our duties and responsibilities often consume our day’s focus with little room left to break free of old routines....

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In the Flow of Work
A Moment of Unity

Last week, athletes from around the world joined together in Tokyo Japan to wave their nations’ flags in representation of their home countries during the opening ceremonies of the 32nd Olympic Summer Games. For...

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In the Flow of Work
Winners Believe in Dreams

Everyone loves an underdog. There’s something appealingly natural about cheering for the undying conviction and refusal to give in against the odds, that’s not just to defy the critics but to rise above the...

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In the Flow of Work
Learning How Emotions Drive Delivery

When was the last time you felt a need to give someone feedback? Usually, the need arises when you experience a strong emotional response to another’s actions. A peer who surprises you with news...

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In the Flow of Work
Debate Drives Better Decisions

It can happen in an instant. You’re talking with a teammate, and without really thinking, you comment on something you like or dislike. To your surprise, the person you’re speaking with has a strong...

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In the Flow of Work
How Change Affects Emotions

Change is ever-present. It’s always right around the corner, a few moments past having occurred, and currently in the midst of happening. While it’s widely discussed and often overly stated, there’s a reason why...

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In the Flow of Work
The Regenerative Reward of Renewal

There’s a thin line between how we think and how we feel. Our emotions are so closely tied to our thoughts that there’s often confusion about which led to which first. Over time, we...

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In the Flow of Work
The Courage to Be Creative

No matter the job you have, the role you play is to create opportunity for others. Everyone’s individual output takes place as one component of a larger process that’s meant to be beneficial for...

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In the Flow of Work
The Importance of Speaking Up

Have you ever been tongue-tied in a moment when it mattered most? Perhaps a situation suddenly presented itself where you felt like you could finally speak your mind or make a critical point, only...

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Talent Management
Is Coaching or Mentorship Right for Your Organization?

Coaching and mentorship programs are critical for professional growth and organizational development, research continues to show. Coaches and mentors are uniquely positioned to help employees, managers and executive leaders increase their effectiveness and impact....

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In the Flow of Work
Consistency vs. Perfection

It’s often engrained in us to approach goal achievement by “reaching for greatness”. Dream scenarios are the catalyst for moving us forward even when the going gets rough. However, it’s through consistent action where...

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In the Flow of Work
Getting Attention vs. Paying Attention

Creativity is within everyone. Most of us have some talent or knack that’s uniquely us and definitively original. We pay it time and attention to cultivate and practice into a skill that brings personal...

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In the Flow of Work
The Role of Empathy

When it comes to motivation, our relationships can have a huge impact on our self-drive. The closer a relationship is, the more potential it has to either propel us forward or hold us back....

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In the Flow of Work
The Power of Mood

The power of emotion plays a large part in our daily lives. How we feel at a given moment can impact our ability to think, reason and act. Emotions in this way tend to...

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Company News
SurePeople Promotes Demetra Anagnostopoulos to Co-CEO

Expands Leadership Team SurePeople is pleased to announce that it has promoted Demetra Anagnostopoulos to co-CEO, alongside Founder, Chairman and co-CEO Niko Drakoulis. The company also announced the expansion of its executive leadership team...

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In the Flow of Work
The Quandary of Decision Making

We may not always be in charge of our decisions as much as we’d think. Emotions play a critical role and often hijack the process without our knowledge. We can sometimes be too impulsive...

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In the Flow of Work
Finding Your True Self

We’ve all been there at one time or another—stuck in uncertainty. It’s a scary place to be and can leave you feeling out of control, helpless, and even hopelessly burned down to the wick....

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In the Flow of Work
Saying Yes to Difference

In a time when we’re progressively addressing division and bias more openly, there are still public and private moments that serve as a reminder that we might not be as far along as we’d...

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In the Flow of Work
Time Well Spent

Positive and long-lasting change doesn’t just happen. It takes focus and revisitation. It takes an optimistic attitude and a real understanding that hard things come before good things. Development and growth are always available...

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In the Flow of Work
Mindset Matters

By nature, the world is filled with ups and downs. There are good days and there are bad just as there are wins and there are losses. The volatility of life remains the one...

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In the Flow of Work
The Feedback Balancing Act

Teams are like organizational DNA, the basic building blocks of collaboration. But for teams to perform at their best, everyone involved has to work together to generate and sustain a sense of shared purpose,...

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In the Flow of Work
The Courage to Trust

Trust is the foundation of all healthy and productive relationships. In trusting relationships, people build upon each other’s ideas and successes. They listen as allies, not as adversaries. They find joy in being themselves...

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In the Flow of Work
Through The Eyes Of Another

Your Prism Portrait started your journey of introspection by allowing you to declare the most important aspects of yourself. In turn, you uncovered crucial information that allows you to think and reflect on who...

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In the Flow of Work
The Influence of Underlying Needs

When you think about personal success, what does it mean to you? Do you picture yourself with a promotion or with the ability to make a significant impact in the world? If success means...

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In the Flow of Work
Get Up And Get Going

For the most part, we move through the structure of our days ebbing and flowing with what needs attending. When the going is good we’re faced with small choices and only minor motivational challenges....

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In the Flow of Work
The Emotions of Conflict

The power of emotion plays a large part in our daily lives. How we feel at a given moment can impact our ability to think, reason and act. Emotions in this way tend to...

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In the Flow of Work
Decisions, Decisions, Decisions

Decisions come in all shapes and sizes. Sometimes they define great moments of our lives where we choose to go in one direction over another. Other times, a series of small choices become a...